99 Days Warranty
The following reasons are covered by FULL COVERAGE Warranty Policy:
- If paint is chipping, Crystals fall off, Broken chain, etc, please notify us immediately via e-mail and you will receive your exchange within 99 days. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
The following reasons are NOT covered by our 99 days warranty, and we are not liable for these issues:
- Items which have been resized, updated and/or repaired do not qualify.
- Items fading due to excessive wear do not qualify
- Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your Kai Karats product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged. Please refer to full list on our FAQ page
- Products are damaged by misuse, mishandling, or poor maintenance.
- Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
- Any orders received after 99 days from the date of delivered
- Items which have been used and damaged within 99 daysfrom delivered date
- Item must be marked received by post office by the 99th day from purchase date or is deemed invalid
- Kai Karats does not pay any shipping fees
Warranty Service Procedure:
- To request an exchange, please contact our customer service .One of reps will follow up with you via email with instructions. If you require assistance, please email us at firstname.lastname@example.org If it is a quality issue, please provide an order# and attach clear photos of the items that represent the issue.
- Upon receipt of your exchange, inspection will be made. If your item is covered by warranty, we will proceed with the exchange. If it is not covered, we will return to the customer. Any promotional gifts must also be returned with your returned item.
- The returned item should be kept in its original box/packaging in which you received them in.
- Warranty is non refundable rather used or unused.
- If warranty is not purchased exchanges will not be made
Kai Karats reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
For further information, you can contact Our Customer Services on: